Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gofish@515baithouse.com. Please note that returns will need to be sent to the following address: 6148 Merle Hay Road, PO Box 616, Johnston, IA 50131.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at gofish@515baithouse.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gofish@515baithouse.com.

 

LIVE FISH ARRIVAL & REFUND POLICY

We take pride in shipping healthy, lively minnows and want you to have a great experience. Because we are dealing with live bait, please review the policy below carefully.

DAY OF DELIVERY REQUIREMENTS
All shipping issues must be reported the same day your order is delivered
Any dead minnows upon arrival must be reported the same day
Failure to report on delivery day may void eligibility for credit or replacement

PROOF REQUIRED (PHOTOS OR VIDEO)
To process any claim, we require clear proof:
Take photos or a short video of the minnows in the original bag/container

Show:
Condition of minnows
Approximate quantity affected
Bag and water condition

HOW TO SUBMIT
You can send proof by email or text-to-email:
Email: gofish@515baithouse.com
From your phone’s text app:
Enter gofish@515baithouse.com as the recipient
Attach photos/video and send like a normal text
Most smartphones will send this as an email (MMS = email)

24-HOUR MORTALITY CHECK
After your minnows have been in your care for 24 hours:
Estimate the percentage of loss (example: 20%, 30%, 40%)
Submit your claim with the approximate percentage

CREDIT POLICY

If losses greater than 20% of bait occur within the first 24 hours:
A store credit will be issued based on the percentage lost
Credit is applied to your account for future orders
Example:
Order total: $50
Loss: 20%
Credit issued: $10

REPLACEMENT POLICY

If 80% or more of minnows are lost within 24 hours:
A replacement order will be shipped at no cost
Ships on the next available shipping date (Wednesday of each week)

FOLLOW-UP ORDER POLICY

If a replacement order is issued and
more than 20% loss occurs again,
we will assume external factors (handling, water conditions, etc.)
In this case:
No additional credits or reshipments will be provided