Live Bait Shipping Claims

Please follow the steps below and provide as much information as possible to ensure a quick process.

If the Package arrives Damaged

  1. Take pictures & document the condition of the box and packaging inside.
  2. Contact us via Live Bait Shipping Claims Submission Form

If Fish appear dead upon arrival

  1. Take Pictures of the bag the fish were shipped in WITHOUT opening the bag
  2. ¬†Follow the instructions on the included “Bait Care and Handling Information” sheet to acclimate fish to your tank
  3. Allow fish 3 hours to acclimate appropriately
  4. Take Final Picture with all of the fish in your tank
  5. Take final count of dead fish 
  6. Provide this information in the Live Bait Shipping Claims Submission Form

Live Bait Shipping Claims Submission Form